CallRelay

Missed-call recovery for UK trades

On the tools.
Not on the phone.

A missed call. A simple next step. We’re preparing a way for callers to leave callback details with their consent—so you can decide when to pick up the conversation.

Private pilot in preparation

Request a pilot review See the planned flow
Illustrative planned pilot flow

  1. Unanswered call

    Your usual business number. An approved missed-call route starts the hand-off.

  2. A choice for the caller

    The caller can press 1 to request a text with a secure link.

  3. Example only

    Callback request

    “Kitchen tap needs attention”

    Area: SW12

    Trader decides whether to call back.

A simple illustration of the proposed route.

Keep the conversation open

Good work deserves a clear next step.

CallRelay is designed around one brief caller-to-trader route. Explore the planned process, see where it may fit, or make an estimate with your own numbers.

01

The planned journey

What the caller sees, what you receive, and the decisions that remain yours.

How it works → 02

Built around real jobs

A focused route for trade businesses that cannot always answer in the moment.

For trades → 03

Make your own estimate

Try the visible formula with your own call volume and job-value assumptions.

Open calculator →

Scope and safeguards

A hand-off with clear limits.

CallRelay is deliberately smaller than a CRM, booking system or AI receptionist. The planned pilot is built to collect basic context after consent, then return control to the trade business.

  1. 01

    Consent comes first. The caller chooses whether to request the service text.

  2. 02

    Basic context only. The planned link asks for a short summary and optional area, not diagnosis or payment details.

  3. 03

    The trader decides. CallRelay does not promise, schedule or make a callback.

  4. 04

    Not for emergencies. It is not an emergency response, dispatch or safety service.

If anyone is in immediate danger, call 999. Do not wait for CallRelay or a callback.

Plain answers

A few things worth knowing.

These answers describe the current private-pilot-in-preparation position, not a generally available service.

Is CallRelay available now?

Not yet. CallRelay is preparing a limited private pilot. Planned behaviour still needs controlled provider and real-device evidence before any business uses it.

Can I keep my existing business number?

The intended setup keeps the business's usual number and uses an approved unanswered-call forwarding route to a dedicated CallRelay number. The exact route must be checked with the business's phone provider before a pilot.

What does CallRelay not do?

CallRelay is not an emergency service and does not diagnose, book, dispatch, promise a callback, replace a CRM or act as an AI receptionist.

What happens to caller data?

No customer pilot data may be processed yet. Before a live pilot, the exact fields, purpose, access, retention, deletion and data-processing agreement must be approved with the business.

How much will it cost?

No public package or price has been approved. Any pilot scope, usage limits, commercial terms, tax treatment and support boundary would be agreed before a paid service begins.

Use your own numbers

A visible formula, not a sales promise.

The calculator uses your call volume, missed-call estimate, average job value and a recovery rate you choose. It does not store those figures or promise a business result.

Open the opportunity calculator

Private pilot

Let’s start with your missed calls.

Tell us how unanswered calls are handled today. An enquiry does not create a contract, guarantee a pilot place, or promise a response time.

Request a pilot review